Frequently Asked Questions (FAQ) - Hallajoin
How to contact Hallajoin Support
If you need customer service, you can reach out to Hallajoin support anytime by sending us an email: support@hallajoin.com
Getting Help on the Website
What browsers does Hallajoin support?
Hallajoin supports the following mobile browsers:
WebKit-based browsers: Default browser on iOS (iPhone, iPad, iPod) and Android phones.
FireFox Download Link: Mobile for Android and iOS (iPhone, iPad, iPod).
Opera Mobile for Android and iOS (iPhone, iPad, iPod) Beta versions of browsers.
If you're using a beta version of one of the browsers above, we ensure our site is compatible with official browser releases.
Hallajoin supports the following desktop browsers:
Google Chrome: Download the latest version.
Mozilla Firefox: Download the latest version.
Apple Safari: Download the latest version.
Microsoft Edge: Updated through Windows 10 devices.
If you're using an old version of any of the browsers listed above, please update to the latest version or try a different browser. Note: Internet Explorer is no longer a supported browser.
How to Create a Hallajoin user account
Visit Hallajoin on your web browser.
Click on the Profile or Sign Up tab and follow the steps on the website.
Note: Your email may be used for account-related communication.
How to change your profile photo
Go to your Profile on Hallajoin.
Click on Edit Profile.
Upload a new picture or choose one from your gallery.
Why do I keep getting logged out?
If you're unable to stay logged in, consider the following:
Check your browser's security settings.
Verify your antivirus software settings and ensure "hallajoin.com" is on the allowed list.
If issues persist, contact us at support@hallajoin.com, providing:
Type of computer you're using (PC/Mac)
Operating system and version
Browser (e.g., Explorer, Firefox, Chrome, Safari, etc.) and version
Name of any antivirus or spyware software on your computer
How to take a screenshot
For reporting issues, provide a screenshot as follows:
Windows: Use your system's snipping tool.
Mac OS: Follow these steps to take a screenshot.
Instructions for capturing a screenshot on iOS and Android can be found in your device's documentation.
Can I use Hallajoin for free events?
It's free for Corporate Master organizers to use Hallajoin if you're not charging for access! There are no monthly charges. If you're planning to charge for access, our pricing varies by package.
How do I get a refund on Hallajoin?
Hallajoin Corporate Master organizers set their refund policies. Check the event listing before requesting a refund.
